Imagine a world where engaging with a Nigerian company is as natural as talking to a friend; that is Ayesha. An AI chatbot that was designed by a Nigerian information technology firm known as Vault Hill.
Nigerian Communications Satellite Limited (NigComSat) and Vault Hill, one of the most popular Nigerian technological companies, signed a partnership agreement that would help offer innovative customer service solutions.
The birth of this collaboration is Ayesha, an Artificial Intelligence Chatbot Solution that is aimed toward altering the customer service at NigComSat. Hence Ayesha is designed in such a form, serving as a virtual help raiser for easier interaction between common users and NigComSat.
As mentioned, Ayesha’s is not just a chatbot; she is a virtual assistant for the first degree revolution of customer relationship management in Nigeria. With a friendly interface and an AI-based virtual assistant, Ayesha is available 24/7, which will enhance customers’ experience.
As I pointed earlier that Nigerian Communications Satellite Limited (NigComSat) was builds in 2006 and it is a very important vehicle in Nigeria’s communication network. As the company has been running and managing the communication satellites in the orbit for Nigeria, they have a history of satellite launching and operation; however, their first and the only satellite till date – NigComSat-1 – was launched in the year 2007 but is non-functional now:
NigComSat offers a range of satellite-based communication services to various sectors in Nigeria, including:
- VSAT (Very Small Aperture Terminal) services for internet connectivity in remote areas.
- Broadcasting services for television and radio transmission.
- Data transmission services for businesses and government institutions.
Vault Hill is a technology company based in Nigeria working to enhance artificial intelligence and the use of Block chain systems. Created by an industry-focused entrepreneur in the technology field, Vault Hill is also in the process of changing different fields in Africa through different uses of Artificial Intelligence.
Vault Hill is in the business of being at the forefront in creating AI chatbots such as Ayesha that are used to provide solutions to a customer’s needs. Today, Vault Hill is a pioneering center of AI in Nigeria that can illustrate the use of this technology throughout the lines of different operations. It also considers the use cases of blockchain technology in other industries such as identification, protection and management of data; and fintech.
The Genesis of Ayesha
Ayesha is an AI-based chatbot, which has been developed to give user relevant real time interaction from the AI. Created by Nigerian tech gurus and AI engineers – NigComSat and Vault Hill, Ayesha uses markers in natural language processors merged with machine learning to handle questions from user seamlessly.
The part played by Jimi Daodu, an actor noted for creating world wonders in the film, is focused on as the founder of Vault Hill in creating Ayesha.
Jimi Daodu, founder, and CEO of the company, Vault Hill, actively contributed to the concept and creation of Ayesha, an AI chatbot intended for improving customer relations. He has worked relentlessly towards carving Ayesha to a revolutionary AI companion out of the many NIGCOMSAT consumer support services.
Based on what is known about Jimi Daodu’s plan for Vault Hill, it can be inferred that he views such enhanced structures as those that enable enhanced human experiences. This vision was important for brand-building of Ayesha, in particular, for turning the tool-free chatbot into a functional and an exciting means of communication. Daodu of Vault Hill has been invaluable in deploying artificial intelligence and immersive technology in order to develop a chatbot that meets and excels at the following functions; instant customer care, answering questions, to address customer frustrations, while efficiently assisting in sales.
Customization process of Hillda to fit NigComSat’s brand.
Adaption of Hillda to the organization and brand of NigComSat.Here are the tactical and strategic stages for customizing Hillda, the AI business companion to Vault Hill, to fit NigComSat’s image: These include,
1. Drawing Out Specific Details of NigComSat’ Brand and Requirements: The first process in the system integration of Hillda for NigComSat was to know more about the organization’s image and its working principles. This involved:
- Brand Analysis: Measuring the effectiveness of NigComSat’s branding aspects, which includes, but not limited to, the logo, colour choice and the tone, and style of communication, and customer relations approaches.
- Operational Needs: Being aware of such peculiar features of NigComSat requirements to Hillda as its customer service, ability to answer customer’s queries, providing capability to address customer’s complaints, and giving support to sales.
2. Technical Integration and Adaptation: With a clear understanding of NigComSat’s needs, the next phase involved technical customization:
- Interface Design: Designing and implementing graphics and layouts that are unique to NigComSat across the Hillda interface. Laying down the company’s branding was also incorporated in the design, by including NigComSat logo,color scheme and design principle into Hillda’s working interface such as the dashboard and interaction.
- Functionality Enhancement: Customizing Hillda’s fundamental activities to integrate with NigComSat workflows and activities. This may well mean programming Hillda to respond according to the service delivery patterns of NigComSat and the integration of the Hillda system in all of NigComSat’s IT systems for successful operations.
3. Training Optimization & Machine Learning Configuration: One of the critical aspects of Hillda’s customization was training the AI to understand and process NigComSat-specific information:
- Data Training: Supplying Hillda with a vast amount of information concerning NigComSat services, feedback, and Liber Q&A to enhance its capability to answer the questions appropriately.
- Contextual Understanding: Training of Hillda to grasp queries well to a level that corresponds to the service domain NigComSat operates in.
4. Testing and Feedback Loop: Before full deployment, rigorous testing was conducted to ensure Hillda’s performance aligned with NigComSat’s standards:
- Beta Testing: Implementing a beta version of Hillda to test its functionality and user interaction within NigComSat’s operational environment.
- Feedback Integration: Collecting feedback from NigComSat’s staff and customers during the beta phase and making necessary adjustments to improve Hillda’s accuracy, efficiency, and user experience.
5. Deployment and Ongoing Support: After successful testing, Hillda was deployed for full-scale use by NigComSat:
- Full Deployment: Rolling out the customized Hillda across all customer interaction points within NigComSat’s operations.
- Continuous Support and Updates: Providing ongoing technical support and regular updates to Hillda to incorporate new data, improve performance, and adapt to any changes in NigComSat’s operational needs or brand strategy.
Unique Features of Ayesha
Here are the key features of Ayesha
Multilingual Capabilities
- Ayesha speaks and writes several Nigerian languages such as Yoruba, Igbo, Hausa, and Pidgin English, which makes it relatable to a wider community of people.
Personalized User Interactions
- Some of the advanced features of the chatbot include the ability to learn from the user’s preferences and prior conversations, thus delivering a more immersive experience.
Integration with Local Services
- With Ayesha, users can engage with a range of local services like banking, laying health appointments, and buying goods by conveniently performing activities like checking the balance of the bank account, booking health appointments, and purchasing goods online.
24/7 Availability
- Unlike the other customers’ care services, there is always the availability of Ayesha at any time of the day and night for help.
Data Security and Privacy
- Under the development team, the privacy of users and data security is valued and all the steps necessary to encrypt data and ensure safe interactions are taken.
Functionalities and Use Cases
Customer Support
- Ayesha can handle customer inquiries for businesses, reducing the need for human agents and providing instant support.
Educational Assistance
- Students can use Ayesha for educational support, including answering questions, providing study resources, and helping with homework.
Healthcare Guidance
- Ayesha offers preliminary healthcare advice, symptom checking, and can facilitate appointment scheduling with medical professionals.
Financial Services
- The chatbot assists users with banking services, such as account management, transaction history, and financial advice.
Impact on Nigeria’s Digital Landscape
In simple terms, Ayesha is poised to change the Nigerian people’s relationship with technology. In this way, it closes the digital gap for people and overall improves their experience with the information Provision services. This indicates how the chatbot carries out its engagement in local languages besides comprehending cultural situations, making it a wonderful and practical resource for many organizations and people.
- Enhanced Customer Experience: Through the use of Ayesha, the competitive advantage of companies can be offered to customers in a better way.
- Improved Brand Image: This way, Ayesha’s approach can help create better company-client bonds thus excelling in the chosen field.
- Boost for Innovation: In the following lines, Ayesha creates a path for continued growth in the realm of AI-based solutions in Nigeria.
Also, the example of Ayesha presents Nigeria’s progress in the sphere of developing Artificial Intelligence technologies with a potential of the nation’s homegrown talent. It fosters the development of innovation and investment within the field and contributes to the Nigerian economy as a whole while asserting its status as a pioneer of AI in the African continent.
The Future of Ayesha
- Learning and Adapting: Ayesha’s AI could also render user interactions to learn more and more as the bot could be more informative and helpful to the users.
- Integration with Existing Systems: A good interfacing with the customer service that already exists could increase efficiency in these services.
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