Nigerian Mobile Banking Apps Comparison

The banking and finances in Nigeria has rapidly evolved mainly due to the expansion of FinTech companies and their contribution especially by Nigerian mobile banking apps. These apps are handy, secure, and versatile in services, they indeed make banking available and affordable to millions of Nigerians’ respectively. Therefore, this article educates the readers on the various Nigerian Mobile Banking Apps Comparison

 1. GTBank Mobile App 

 Overview 

 Currently, Guaranty Trust Bank (GTBank) remains one of the most popular ones in Nigeria, and the mobile application that the bank provides enjoys immense popularity among people. The services are available through the GTBank Mobile App that provides the customer with a strong interface at his/her disposal. 

 Key Features 

•  Account Management: To be able to see the balances in the different accounts, the transaction which has transpired in the account and also the statements that have been generated for a particular account. 

•  Funds Transfer: Transfers from GTBank accounts and to other banks. 

•  Bills Payment: This enables the payment of electricity bills, airtime, water bills as well as other bills among them. 

•  Card Management: Send/receive a block list, cancel blocking list and request new block lists. 

•  Security: Fingerprinting, the two factor authentication. 

 User Experience 

 Overall, the majority of the users of GTBank, especially the mobile application, has been applauded for different reasons some of which are. The user interface of the app allows users regardless of their age to easily comprehend and use the app. But it lacks reliability as some users have complained that at times this system can freeze and problems related to processing transactions. 

Ratings

• Google Play Store: 4.3/5
• Apple App Store: 4.5/5

2. FirstMobile 

 Overview 

 FirstMobile is the banking solution via mobile developed by the First Bank of Nigeria. It develops a number of services aimed at improving the customers’ banking experience, including not only the fundamental banking operations.  

 Key Features 

•  Account Services: The obvious ones include; ability to check account balance, and transaction history. 
•  Funds Transfer: Pay bills at First Bank and other bank accounts.  
•  Bills Payment: Defray expenses, purchase airtime and data. 
•  Card Services: Register for a card, gambling with cards and even how to unblock cards and change card limits. 
•  Loans and Investments: Take loans, interact with the investment accounts. 

 User Experience 

 FirstMobile also gets a lot of praise for being easy to navigate and concerning itself with the efficient handling of consumer issues. People note the efficient operation of the application. However, there are complaints that the improved individual applications lead to temporary disconnection of the services.

Ratings

• Google Play Store: 4.2/5
• Apple App Store: 4.4/5

3. UBA Mobile Banking App  

 Overview 

 Specifically, the United Bank for Africa (UBA) provides its consumers with the facility of the UBA Mobile Banking App, which is famous for a wide range of options and new services. It defines the app as a personal as well as business banking application. 

 Key Features 

•  Account Management: Check account information and view transactions history. 
•  Funds Transfer: Pay into the UBA and other bank accounts. 
•  Bills Payment: For bills payment, airtime, and data, that check. 
•  Savings and Investments: Manage and open various savings accounts and investments. 
•  Loans: This is because you are able to apply for a personal loan and or business loan for your business. 

 User Experience 

 According to the survey, the UBA Mobile Banking App is applauded for the availability of many options and the good interface. The target audience says the app is useful, and updates, that offer more functions, come frequently. However, it has been observed that a few users have posted problems related to biometric login options and fraudulent Activities.

Ratings

• Google Play Store: 4.0/5
• Apple App Store: 4.⅖

4. Zenith Bank Mobile App 

 Overview 

 Zenith Bank has a mobile application where customers have access to so many services; the focus is made on the protection of users’ data and convenience. This service is widely known for its completeness of the available functions and its reliability. 

 Key Features 

•  Account Management: Watch activity, movements. 
•  Funds Transfer: Withdraw cash from the accounts and other banks including Zenith bank.  
•  Bills Payment: To pay bills, airtime and data.  
•  Card Services: Ok reset card, block card, and unlock card. 
•  Investment Services: Opportunity to diversify the range of investment. 

 User Experience 

 Some of the customers of this Zenith Bank Mobile App highly value its efficiency and security of the application. It is also commended for its ability to handle transactions with lots of efficiency and speed. However, there are a few complaints made by some users on the smooth running of the application as well as the user interface of the application.

Ratings

• Google Play Store: 4.1/5
• Apple App Store: 4.⅗

5. Access Bank Mobile App

Overview

Another important Nigerian mobile banking apps is the Access Bank Mobile App that has all the basic features of mobile banking transactions. It has a complete range of banking instruments that was developed with the aim of positively impacting the client’s experience.

Key Features

• Account Services: Check account balance, transactions.
• Funds Transfer: Transfer funds within an Access Bank Branch and to other banks.

• Bills Payment: Pay from utilities, purchase airtime and data.
• Card Services: With a debit and credit card, one is able to manage it well.
• Loans and Savings: Applying for loans, operating with the deposit accounts.

User Experience

The Access Bank Mobile App is received well within the target market because it can easily be used, and its operations are smooth. Using it, customers see readiness in various banking operations and appreciate all the options that are implemented in the application. Certain users are still frequently reporting various problems including app crashes and problems with the login process.

Ratings

• Google Play Store: 4.0/5
• Apple App Store: 4.1/5

6. Kuda Bank App 

 Overview  

 A recent entrant in Nigeria’s banking industry is Kuda Bank; a digital bank with no physical branches but has an app that has grown immensely in popularity. 

 Key Features 

•  Zero-Fee Banking: No annual maintenance fee and card reservations charges.  
•  Account Management: It holds the ability to check the account balance, transactions history.  
•  Funds Transfer: Transfers to Kuda and other bank accounts and with no transfer fees. 
•  Savings: The automatically generated savings with interests.  
•  Loans: Convenience in obtaining microloans and their availability.  

 User Experience 

 The features that are appreciated in the Kuda Bank App are its modern look and its focus on the user. This is because of this; Users are generally positive towards the fact that it operates on a zero-fee model; and it is easy to use. Nonetheless, since the firm is new in the market, some of the clients using the platform have faced initial challenges such as; disruption of services and slow customer service.

Ratings

• Google Play Store: 4.4/5
• Apple App Store: 4.6/5

Conclusion 

 The Nigerian mobile banking apps is very dynamic and every bank has its own specialties as per the requirement of the clients. However, the GTBank Mobile App and FirstMobile reflect an opportunity to make different operations by means of the application with the Forums and very workable interface; the UBA Mobile Banking App reflects the perspective of comprehensive service. There is also the Security as in the case of Zenith Bank’s app, simplicity is seen in the Access Bank Mobile App. Finally, Kuda Bank is disrupting traditional banking with no fee banking and lots of tricks up its sleeves.  

 Thus, based on one’s demands, it becomes possible to select the most suitable mobile banking application. Through the awareness of these features as well as the experience of the users who patronize these applications, the Nigerian consumers will improve their choices with a view to improving on their banking experiences.